Thank you so much for using our products!
To find your order, enter your First Name and Order # below, then click "Find My Order".
We're so sorry you did not like your order!
Rest assured that we promised a 365-day money-back guarantee and we will honor it.
First, we need to find your order.
Enter your First Name and Order #, then click "Find My Order".
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If you can't find your order, please contact us at 1-800-259-9522 or email us at support@simplepromise.com for assistance.
Select the orders you would like to return.
It seems all your orders have already been returned or refunded.
We hope you try our products again sometime!
Here are the orders that you have specified:
Return Instructions
We're so sorry that our product did not work for you.
To grant you the refund for your purchase, we require that you return the bottles (whether used, unused or empty) back to us, to the following address:
Simple Promise Shopify Returns Centre
c/o SISK Fulfillment Service
1900 Industrial Park Road
PO Box 463
Federalsburg, MD 21632
Please also include your Name and Order ID# on a blank piece of paper and place them in the package.
Once you have drop off the returns at the post office/courier of your choice, please contact us via email support@simplepromise.com or call our hotline 1-800-259-9522 to inform us of your return. Do provide us with a picture or screenshot of the postage receipt and/or the returns tracking number. This will expedite the process for us to issue you the refunds soonest possible.
We acknowledge your request and our order support team will reach out to you within the next 48 hours via email or phone.
We do apologize that our order management system does not offer option to modify your orders after it has been confirmed. However, you can contact us at 1-800-259-9522 or click here to submit a ticket.
Yes! You can contact our customer support line by dialing 1-800-259-9522 for both US and international orders. We are available 24/7. One of our friendly customer service representatives would be happy to help you place your order over the phone.
US Delivery: You will receive your order in the next 5 - 7 business days.
International delivery: You will receive your order in the next 20 - 30 business days, subject to local custom.
You can avoid order delays by making sure to provide us with your correct billing and shipping address. The most common reasons for order delays are failing to enter the billing address on file with your credit card company. Additional delays can occur in your country's customs office.
Once you've placed you order, you will receive an email on your purchase. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Please contact us at 1-800-259-9522 or click here to submit a ticket to us should you not receive your product after 5-7 business days for US delivery.
International delivery will take 20-30 business days, subject to local custom clearance.
You can avoid order delays by making sure to provide us with your correct billing and shipping address. The most common reasons for order delays are failing to enter the billing address on file with your credit card company.
We are so sure of the effectiveness of our product that we are willing to put the entire risk on us. Our industry best 365 Days Money Back Guarantee states that either you’re 100% satisfied or your money back. You can place your order safely and knowing that absolutely nothing can go wrong.
Give our product a try and see the difference it would bring to your life. If at any time you are not happy with the results, just send back your empty bottles within a year of your purchase and get 100% of your purchase price back. No questions asked.
We pride ourselves in our product & service and want you to be absolutely satisfied.
To grant you the refund for your purchase, we require that you return the bottles (whether used, unused or empty) back to us, to the following address:
Simple Promise Returns Centre c/o On Demand Fulfillment
8152 S. Welby Park Dr Ste B
West Jordan, UT 84088
Simple Promise Returns Centre c/o SISK Fulfillment Service
1900 Industrial Park Road
PO Box 463
Federalsburg, MD 21632
Please also include your Name and Order ID# on a blank piece of paper and place them in the package.
Once you have drop off the returns at the post office/courier of your choice, please contact us here or call our hotline 1-800-259-9522 to inform us of your return. Do provide us with a picture or screenshot of the postage receipt and/or the returns tracking number. This will expedite the process for us to issue you the refunds soonest possible
Yes, free shipping worldwide.
US Delivery: You will receive your order in the next 5 - 7 business days.
International Delivery: You will receive your order in the next 10 - 14 business days, subject to local custom.
Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records.
After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international) for us to receive and process your return.
If you're receiving a refund after we have received your item, it may take an additional 10 - 14 business days for your bank/card issuer to disburse the funds back into your account.
US and International Delivery: DHL
We recommend storing this in a cool dry place, unless stated otherwise.
All our products are for 18 years and older unless instructed otherwise by your health care provider.
There were no adverse side effects reported.
Simple Promise™ goes above and beyond to make sure that any product with their name on it follows the strictest quality and purity standards. And they watch the manufacturing process every step of the way.
Simple Promise Pte Ltd
3242 NE 3rd Avenue #1051
Camas, WA 98607